{"id":7177,"date":"2025-07-16T10:05:54","date_gmt":"2025-07-16T08:05:54","guid":{"rendered":"https:\/\/stid-security.marsatworkdot.com\/?post_type=stid_faq&#038;p=7177"},"modified":"2025-11-19T14:40:03","modified_gmt":"2025-11-19T13:40:03","slug":"comment-obtenir-une-assistance-technique","status":"publish","type":"stid_faq","link":"https:\/\/stid-security.marsatworkdot.com\/fr\/faq\/comment-obtenir-une-assistance-technique\/","title":{"rendered":"Comment obtenir une assistance technique ?"},"content":{"rendered":"<div class=\"align wp-block-faq-text\" style=\"\">\n      <div class=\"prose max-w-none\">\n        <p data-start=\"83\" data-end=\"124\"><strong data-start=\"83\" data-end=\"124\">Contact pour l\u2019assistance technique :<\/strong><\/p>\n<p data-start=\"126\" data-end=\"151\">E-mail : <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"135\" data-end=\"151\">support@stid.com<\/p>\n<p><\/a><\/p>\n<p><strong>Informations \u00e0 inclure dans votre demande :<\/strong><\/p>\n<ul>\n<li data-start=\"202\" data-end=\"233\">\n<p data-start=\"204\" data-end=\"233\">Num\u00e9ro de s\u00e9rie du produit.<\/p>\n<\/li>\n<li data-start=\"234\" data-end=\"272\">\n<p data-start=\"236\" data-end=\"272\">Description d\u00e9taill\u00e9e du probl\u00e8me.<\/p>\n<\/li>\n<li data-start=\"273\" data-end=\"341\">\n<p data-start=\"275\" data-end=\"341\">Contexte d\u2019utilisation (type de syst\u00e8me, d\u00e9tails d\u2019int\u00e9gration).<\/p>\n<\/li>\n<li data-start=\"342\" data-end=\"385\">\n<p data-start=\"344\" data-end=\"385\">Captures d\u2019\u00e9cran ou vid\u00e9os si n\u00e9cessaire.<\/p>\n<\/li>\n<\/ul>\n<p><strong data-start=\"387\" data-end=\"409\">D\u00e9lai de r\u00e9ponse :<\/strong> 24 \u00e0 48 heures ouvr\u00e9es.<\/p>\n\n    <\/div>\n  <\/div>\n","protected":false},"featured_media":0,"parent":0,"template":"","stid_faq_cat":[431],"class_list":["post-7177","stid_faq","type-stid_faq","status-publish","hentry","stid_faq_cat-travailler-avec-stid"],"acf":[],"_links":{"self":[{"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/stid_faq\/7177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/stid_faq"}],"about":[{"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/types\/stid_faq"}],"wp:attachment":[{"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/media?parent=7177"}],"wp:term":[{"taxonomy":"stid_faq_cat","embeddable":true,"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/stid_faq_cat?post=7177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}