{"id":7138,"date":"2025-07-16T10:05:54","date_gmt":"2025-07-16T08:05:54","guid":{"rendered":"https:\/\/stid-security.marsatworkdot.com\/?post_type=stid_faq&#038;p=7138"},"modified":"2025-11-18T11:20:27","modified_gmt":"2025-11-18T10:20:27","slug":"comment-fonctionne-le-processus-de-remplacement","status":"publish","type":"stid_faq","link":"https:\/\/stid-security.marsatworkdot.com\/fr\/faq\/comment-fonctionne-le-processus-de-remplacement\/","title":{"rendered":"Comment fonctionne le processus de remplacement ?"},"content":{"rendered":"<div class=\"align wp-block-faq-text\" style=\"\">\n      <div class=\"prose max-w-none\">\n        <p>STid peut envoyer un appareil de remplacement avant d\u2019avoir re\u00e7u l\u2019appareil d\u00e9fectueux, sous certaines conditions :<\/p>\n<p><strong>Proc\u00e9dure :<\/strong><\/p>\n<ol>\n<li data-start=\"243\" data-end=\"358\">\n<p data-start=\"246\" data-end=\"358\">Demandez un remplacement anticip\u00e9 via <strong data-start=\"284\" data-end=\"300\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"286\" data-end=\"298\">sav@stid.com<\/a><\/strong> ou directement aupr\u00e8s de votre repr\u00e9sentant commercial.<\/p>\n<\/li>\n<li data-start=\"359\" data-end=\"387\">\n<p data-start=\"362\" data-end=\"387\">STid valide la demande.<\/p>\n<\/li>\n<li data-start=\"388\" data-end=\"438\">\n<p data-start=\"391\" data-end=\"438\">Un nouvel appareil est exp\u00e9di\u00e9 imm\u00e9diatement.<\/p>\n<\/li>\n<li data-start=\"439\" data-end=\"499\">\n<p data-start=\"442\" data-end=\"499\">Vous retournez l\u2019appareil d\u00e9fectueux dans les 15 jours.<\/p>\n<\/li>\n<li data-start=\"500\" data-end=\"588\">\n<p data-start=\"503\" data-end=\"588\">Si l\u2019appareil n\u2019est plus sous garantie, vous serez factur\u00e9 pour le nouveau lecteur.<\/p>\n<\/li>\n<\/ol>\n<p><strong>Id\u00e9al pour les remplacements urgents !<\/strong><\/p>\n\n    <\/div>\n  <\/div>\n","protected":false},"featured_media":6341,"parent":0,"template":"","stid_faq_cat":[431],"class_list":["post-7138","stid_faq","type-stid_faq","status-publish","has-post-thumbnail","hentry","stid_faq_cat-travailler-avec-stid"],"acf":[],"_links":{"self":[{"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/stid_faq\/7138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/stid_faq"}],"about":[{"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/types\/stid_faq"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/media\/6341"}],"wp:attachment":[{"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/media?parent=7138"}],"wp:term":[{"taxonomy":"stid_faq_cat","embeddable":true,"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/stid_faq_cat?post=7138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}