{"id":7137,"date":"2025-07-16T10:05:54","date_gmt":"2025-07-16T08:05:54","guid":{"rendered":"https:\/\/stid-security.marsatworkdot.com\/?post_type=stid_faq&#038;p=7137"},"modified":"2025-11-18T11:06:04","modified_gmt":"2025-11-18T10:06:04","slug":"puis-je-retourner-un-produit-si-je-lai-commande-par-erreur","status":"publish","type":"stid_faq","link":"https:\/\/stid-security.marsatworkdot.com\/fr\/faq\/puis-je-retourner-un-produit-si-je-lai-commande-par-erreur\/","title":{"rendered":"Puis-je retourner un produit si je l\u2019ai command\u00e9 par erreur ?"},"content":{"rendered":"<div class=\"align wp-block-faq-text\" style=\"\">\n      <div class=\"prose max-w-none\">\n        <p><strong>Conditions de retour :<\/strong><\/p>\n<ul>\n<li data-start=\"140\" data-end=\"219\">\n<p data-start=\"142\" data-end=\"219\">Le produit doit \u00eatre inutilis\u00e9, non ouvert et dans son emballage d\u2019origine.<\/p>\n<\/li>\n<li data-start=\"220\" data-end=\"307\">\n<p data-start=\"222\" data-end=\"307\">Un num\u00e9ro RMA (Autorisation de Retour de Marchandise) est requis avant tout retour.<\/p>\n<\/li>\n<li data-start=\"308\" data-end=\"352\">\n<p data-start=\"310\" data-end=\"352\">Les frais de retour sont \u00e0 votre charge.<\/p>\n<\/li>\n<\/ul>\n<p><strong>Frais de restockage :<\/strong><\/p>\n<ul>\n<li>5 \u20ac par lecteur, avec un minimum de 25 \u20ac par retour.<\/li>\n<\/ul>\n<p><strong>Comment initier un retour ?<\/strong><\/p>\n<ol>\n<li data-start=\"474\" data-end=\"526\">\n<p data-start=\"477\" data-end=\"526\">Envoyez un email au SAV STid : <strong data-start=\"508\" data-end=\"524\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"510\" data-end=\"522\">sav@stid.com<\/a><\/strong><\/p>\n<\/li>\n<li data-start=\"527\" data-end=\"574\">\n<p data-start=\"530\" data-end=\"574\">Obtenez un num\u00e9ro RMA pour l\u2019autorisation.<\/p>\n<\/li>\n<li data-start=\"575\" data-end=\"629\">\n<p data-start=\"578\" data-end=\"629\">Exp\u00e9diez le produit \u00e0 l\u2019adresse fournie par STid.<\/p>\n<\/li>\n<\/ol>\n\n    <\/div>\n  <\/div>\n","protected":false},"featured_media":6341,"parent":0,"template":"","stid_faq_cat":[431],"class_list":["post-7137","stid_faq","type-stid_faq","status-publish","has-post-thumbnail","hentry","stid_faq_cat-travailler-avec-stid"],"acf":[],"_links":{"self":[{"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/stid_faq\/7137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/stid_faq"}],"about":[{"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/types\/stid_faq"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/media\/6341"}],"wp:attachment":[{"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/media?parent=7137"}],"wp:term":[{"taxonomy":"stid_faq_cat","embeddable":true,"href":"https:\/\/stid-security.marsatworkdot.com\/fr\/wp-json\/wp\/v2\/stid_faq_cat?post=7137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}