{"id":2511,"date":"2025-02-17T17:23:57","date_gmt":"2025-02-17T16:23:57","guid":{"rendered":"https:\/\/stid-security.marsatworkdot.com\/?page_id=2511"},"modified":"2026-01-12T11:32:57","modified_gmt":"2026-01-12T10:32:57","slug":"assistance","status":"publish","type":"page","link":"https:\/\/stid-security.marsatworkdot.com\/fr\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"<div class=\"align wp-block-faq\" style=\"\"  x-data=\"faq\" >\n    <div class=\"align wp-block-faq py-14 container\" style=\"\">\n      <div class=\"max-w-6xl flex flex-col gap-6 justify-center items-center mx-auto\">\n                  <h2 class=\"text-title-lg font-heading font-extrabold uppercase\" >NOUS SOMMES L\u00c0 POUR VOUS AIDER<\/h2>\n                          <div class=\"text-lg opacity-60\"><p>Bienvenue dans notre centre de support, la ressource incontournable pour trouver des r\u00e9ponses aux questions fr\u00e9quentes sur tous nos produits.<br data-start=\"267\" data-end=\"270\" \/>Parcourez notre FAQ, explorez nos guides produits et d\u00e9couvrez des astuces de d\u00e9pannage pour tirer le meilleur parti de votre solution.<\/p>\n<\/div>\n        \n        <div class=\"relative inline-block\">\n          <input type=\"text\" name=\"faq-search\" id=\"faq-search\" placeholder=\"Search FAQ\" class=\"w-full max-w-2xl rounded-full bg-gray-extralight pl-6 py-4 pr-12\" \/>\n          <svg class=\"absolute block top-1\/2 right-4 -translate-y-1\/2 w-6 h-6 text-gray-dark\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g>\n    <path d=\"M15.864 14.4697C15.5712 14.1768 15.0963 14.1768 14.8034 14.4697C14.5105 14.7626 14.5105 15.2375 14.8034 15.5304L15.864 14.4697ZM18.1366 18.8637C18.4295 19.1566 18.9044 19.1566 19.1973 18.8637C19.4902 18.5708 19.4902 18.0959 19.1973 17.803L18.1366 18.8637ZM7.29915 4.12537C7.70826 4.06058 7.98738 3.6764 7.92259 3.26728C7.85779 2.85817 7.47361 2.57904 7.06449 2.64384L7.29915 4.12537ZM2.9775 6.73084C2.9127 7.13995 3.19182 7.52413 3.60094 7.58893C4.01005 7.65373 4.39423 7.3746 4.45903 6.96549L2.9775 6.73084ZM14.8034 15.5304L18.1366 18.8637L19.1973 17.803L15.864 14.4697L14.8034 15.5304ZM8.66699 15.0833C4.93907 15.0833 1.91699 12.0612 1.91699 8.33331H0.416992C0.416992 12.8897 4.11064 16.5833 8.66699 16.5833V15.0833ZM15.417 8.33331C15.417 12.0612 12.3949 15.0833 8.66699 15.0833V16.5833C13.2233 16.5833 16.917 12.8897 16.917 8.33331H15.417ZM8.66699 1.58331C12.3949 1.58331 15.417 4.60539 15.417 8.33331H16.917C16.917 3.77696 13.2233 0.083313 8.66699 0.083313V1.58331ZM8.66699 0.083313C4.11064 0.083313 0.416992 3.77696 0.416992 8.33331H1.91699C1.91699 4.60539 4.93907 1.58331 8.66699 1.58331V0.083313ZM7.06449 2.64384C4.96069 2.97705 3.31071 4.62703 2.9775 6.73084L4.45903 6.96549C4.69058 5.50353 5.83718 4.35693 7.29915 4.12537L7.06449 2.64384Z\"\/>\n  <\/g>\n<\/svg>        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"grid md:grid-cols-2 gap-6 py-14 container\">\n      <div>\n                  <h2 class=\"text-title-lg font-heading font-extrabold uppercase\" >QUESTIONS FR\u00c9QUENTES<\/h2>\n              <\/div>\n\n      <div>\n        <ul class=\"flex flex-col\">\n                          <li class=\"mb-6 md:mb-8\">\n                <button\n                  id=\"faq-7122\"\n                  x-on:click=\"getFaq(7122, 'faq-7122', 'id')\"\n                  class=\"flex gap-2.5 items-center underline-offset-4 hover:underline text-lg text-left [&#038;.active]:underline faq-button\">\n                  Comment trouver le num\u00e9ro de s\u00e9rie (S\/N) de mon lecteur ?\n                <\/button>\n              <\/li>\n                          <li class=\"mb-6 md:mb-8\">\n                <button\n                  id=\"faq-7124\"\n                  x-on:click=\"getFaq(7124, 'faq-7124', 'id')\"\n                  class=\"flex gap-2.5 items-center underline-offset-4 hover:underline text-lg text-left [&#038;.active]:underline faq-button\">\n                  Comment configurer mon lecteur avec SECard ?\n                <\/button>\n              <\/li>\n                          <li class=\"mb-6 md:mb-8\">\n                <button\n                  id=\"faq-7127\"\n                  x-on:click=\"getFaq(7127, 'faq-7127', 'id')\"\n                  class=\"flex gap-2.5 items-center underline-offset-4 hover:underline text-lg text-left [&#038;.active]:underline faq-button\">\n                  Comment mettre \u00e0 jour les lecteurs ARC TTL Wiegand ou Clock&amp;Data \u00e0 l\u2019aide d\u2019un c\u00e2ble ?\n                <\/button>\n              <\/li>\n                          <li class=\"mb-6 md:mb-8\">\n                <button\n                  id=\"faq-7130\"\n                  x-on:click=\"getFaq(7130, 'faq-7130', 'id')\"\n                  class=\"flex gap-2.5 items-center underline-offset-4 hover:underline text-lg text-left [&#038;.active]:underline faq-button\">\n                  Comment configurer mon lecteur OSDP ?\n                <\/button>\n              <\/li>\n                          <li class=\"mb-6 md:mb-8\">\n                <button\n                  id=\"faq-7131\"\n                  x-on:click=\"getFaq(7131, 'faq-7131', 'id')\"\n                  class=\"flex gap-2.5 items-center underline-offset-4 hover:underline text-lg text-left [&#038;.active]:underline faq-button\">\n                  Comment cr\u00e9er une nouvelle configuration de lecteur UHF ?\n                <\/button>\n              <\/li>\n                          <li class=\"mb-6 md:mb-8\">\n                <button\n                  id=\"faq-7133\"\n                  x-on:click=\"getFaq(7133, 'faq-7133', 'id')\"\n                  class=\"flex gap-2.5 items-center underline-offset-4 hover:underline text-lg text-left [&#038;.active]:underline faq-button\">\n                  Quelle est la configuration par d\u00e9faut d\u2019un lecteur ARC-H ?\n                <\/button>\n              <\/li>\n                          <li class=\"mb-6 md:mb-8\">\n                <button\n                  id=\"faq-7134\"\n                  x-on:click=\"getFaq(7134, 'faq-7134', 'id')\"\n                  class=\"flex gap-2.5 items-center underline-offset-4 hover:underline text-lg text-left [&#038;.active]:underline faq-button\">\n                  Comment transf\u00e9rer mon badge virtuel ?\n                <\/button>\n              <\/li>\n                          <li class=\"mb-6 md:mb-8\">\n                <button\n                  id=\"faq-7135\"\n                  x-on:click=\"getFaq(7135, 'faq-7135', 'id')\"\n                  class=\"flex gap-2.5 items-center underline-offset-4 hover:underline text-lg text-left [&#038;.active]:underline faq-button\">\n                  Est-il possible d&#8217;emprunter du mat\u00e9riel pour des tests avant d\u2019acheter ?\n                <\/button>\n              <\/li>\n                          <li class=\"mb-6 md:mb-8\">\n                <button\n                  id=\"faq-7137\"\n                  x-on:click=\"getFaq(7137, 'faq-7137', 'id')\"\n                  class=\"flex gap-2.5 items-center underline-offset-4 hover:underline text-lg text-left [&#038;.active]:underline faq-button\">\n                  Puis-je retourner un produit si je l\u2019ai command\u00e9 par erreur ?\n                <\/button>\n              <\/li>\n                    <\/ul>\n      <\/div>\n    <\/div>\n\n    <div class=\"grid md:grid-cols-12 gap-6 scroll-m-28\" id=\"faq-response\">\n        <div class=\"bg-dark text-white md:col-span-4 p-6 md:p-12 md:min-h-screen\">\n          <div class=\"sticky top-16\">\n                          <h2 class=\"md:text-title-sm font-medium font-heading text-center mb-8 md:mb-12\">Trouver une r\u00e9ponse<\/h2>\n            \n            <ul>\n                                                <li class=\"py-2\">\n                    <button\n                      id=\"0_item_412\"\n                      class=\"font-medium flex w-full justify-between text-base\n                        [&#038;.active]:text-transparent\n                        [&#038;.active]:bg-gradient-1\n                        [&#038;.active]:bg-clip-text\n                        faq-button\n                      \"\n                      x-on:click=\"open = open == 0 ? null : 0; getFaq(412, '0_item_412')\"\n                      x-bind:aria-expanded=\"open\" x-bind:aria-controls=\"'faq-' + 0\"\n                      data-id=\"412\"\n                      >\n                      Gammes de produits\n                      <div x-bind:class=\"open == 0 ? 'rotate-180' : ''\" class=\"transition-transform duration-300 ease-in-out\">\n                        <svg class=\"w-4 h-4 text-white\" width=\"12\" height=\"6\" viewBox=\"0 0 12 6\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M11 1L9.25269 2.76297C7.85925 4.1689 7.16253 4.87187 6.31333 4.98011C6.10527 5.00663 5.89473 5.00663 5.68667 4.98011C4.83748 4.87187 4.14075 4.1689 2.74731 2.76297L1 1\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/>\n<\/\n<\/svg>                      <\/div>\n                    <\/button>\n                    <div x-show=\"open == 0\" x-collapse >\n                      <ul class=\"mb-6 mt-2\">\n                                                <li class=\"\">\n                          <button\n                            id=\"0_subitem_413\"\n                            x-on:click=\"getFaq(413, '0_subitem_413')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"413\">\n                                    <span>ARCHITECT<\/span>\n                        <\/button>\n                        <\/li>\n                                                <li class=\"\">\n                          <button\n                            id=\"0_subitem_414\"\n                            x-on:click=\"getFaq(414, '0_subitem_414')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"414\">\n                                    <span>SPECTRE<\/span>\n                        <\/button>\n                        <\/li>\n                                                <li class=\"\">\n                          <button\n                            id=\"0_subitem_415\"\n                            x-on:click=\"getFaq(415, '0_subitem_415')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"415\">\n                                    <span>STid Mobile ID<\/span>\n                        <\/button>\n                        <\/li>\n                                                <li class=\"\">\n                          <button\n                            id=\"0_subitem_416\"\n                            x-on:click=\"getFaq(416, '0_subitem_416')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"416\">\n                                    <span>LECTEURS DE TABLE<\/span>\n                        <\/button>\n                        <\/li>\n                                                <li class=\"\">\n                          <button\n                            id=\"0_subitem_417\"\n                            x-on:click=\"getFaq(417, '0_subitem_417')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"417\">\n                                    <span>ATEX<\/span>\n                        <\/button>\n                        <\/li>\n                                              <\/ul>\n                    <\/div>\n                  <\/li>\n                                  <li class=\"py-2\">\n                    <button\n                      id=\"1_item_427\"\n                      class=\"font-medium flex w-full justify-between text-base\n                        [&#038;.active]:text-transparent\n                        [&#038;.active]:bg-gradient-1\n                        [&#038;.active]:bg-clip-text\n                        faq-button\n                      \"\n                      x-on:click=\"open = open == 1 ? null : 1; getFaq(427, '1_item_427')\"\n                      x-bind:aria-expanded=\"open\" x-bind:aria-controls=\"'faq-' + 1\"\n                      data-id=\"427\"\n                      >\n                      Identifiants\n                      <div x-bind:class=\"open == 1 ? 'rotate-180' : ''\" class=\"transition-transform duration-300 ease-in-out\">\n                        <svg class=\"w-4 h-4 text-white\" width=\"12\" height=\"6\" viewBox=\"0 0 12 6\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M11 1L9.25269 2.76297C7.85925 4.1689 7.16253 4.87187 6.31333 4.98011C6.10527 5.00663 5.89473 5.00663 5.68667 4.98011C4.83748 4.87187 4.14075 4.1689 2.74731 2.76297L1 1\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/>\n<\/\n<\/svg>                      <\/div>\n                    <\/button>\n                    <div x-show=\"open == 1\" x-collapse >\n                      <ul class=\"mb-6 mt-2\">\n                                                <li class=\"\">\n                          <button\n                            id=\"1_subitem_428\"\n                            x-on:click=\"getFaq(428, '1_subitem_428')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"428\">\n                                    <span>Identifiants virtuels<\/span>\n                        <\/button>\n                        <\/li>\n                                                <li class=\"\">\n                          <button\n                            id=\"1_subitem_429\"\n                            x-on:click=\"getFaq(429, '1_subitem_429')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"429\">\n                                    <span>Identifiants physiques<\/span>\n                        <\/button>\n                        <\/li>\n                                              <\/ul>\n                    <\/div>\n                  <\/li>\n                                  <li class=\"py-2\">\n                    <button\n                      id=\"2_item_423\"\n                      class=\"font-medium flex w-full justify-between text-base\n                        [&#038;.active]:text-transparent\n                        [&#038;.active]:bg-gradient-1\n                        [&#038;.active]:bg-clip-text\n                        faq-button\n                      \"\n                      x-on:click=\"open = open == 2 ? null : 2; getFaq(423, '2_item_423')\"\n                      x-bind:aria-expanded=\"open\" x-bind:aria-controls=\"'faq-' + 2\"\n                      data-id=\"423\"\n                      >\n                      Lecteurs\n                      <div x-bind:class=\"open == 2 ? 'rotate-180' : ''\" class=\"transition-transform duration-300 ease-in-out\">\n                        <svg class=\"w-4 h-4 text-white\" width=\"12\" height=\"6\" viewBox=\"0 0 12 6\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M11 1L9.25269 2.76297C7.85925 4.1689 7.16253 4.87187 6.31333 4.98011C6.10527 5.00663 5.89473 5.00663 5.68667 4.98011C4.83748 4.87187 4.14075 4.1689 2.74731 2.76297L1 1\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/>\n<\/\n<\/svg>                      <\/div>\n                    <\/button>\n                    <div x-show=\"open == 2\" x-collapse >\n                      <ul class=\"mb-6 mt-2\">\n                                                <li class=\"\">\n                          <button\n                            id=\"2_subitem_424\"\n                            x-on:click=\"getFaq(424, '2_subitem_424')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"424\">\n                                    <span>Lecteurs de table<\/span>\n                        <\/button>\n                        <\/li>\n                                                <li class=\"\">\n                          <button\n                            id=\"2_subitem_425\"\n                            x-on:click=\"getFaq(425, '2_subitem_425')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"425\">\n                                    <span>Lecteurs UHF<\/span>\n                        <\/button>\n                        <\/li>\n                                                <li class=\"\">\n                          <button\n                            id=\"2_subitem_426\"\n                            x-on:click=\"getFaq(426, '2_subitem_426')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"426\">\n                                    <span>Lecteur HF<\/span>\n                        <\/button>\n                        <\/li>\n                                              <\/ul>\n                    <\/div>\n                  <\/li>\n                                  <li class=\"py-2\">\n                    <button\n                      id=\"3_item_418\"\n                      class=\"font-medium flex w-full justify-between text-base\n                        [&#038;.active]:text-transparent\n                        [&#038;.active]:bg-gradient-1\n                        [&#038;.active]:bg-clip-text\n                        faq-button\n                      \"\n                      x-on:click=\"open = open == 3 ? null : 3; getFaq(418, '3_item_418')\"\n                      x-bind:aria-expanded=\"open\" x-bind:aria-controls=\"'faq-' + 3\"\n                      data-id=\"418\"\n                      >\n                      Outils logiciels\n                      <div x-bind:class=\"open == 3 ? 'rotate-180' : ''\" class=\"transition-transform duration-300 ease-in-out\">\n                        <svg class=\"w-4 h-4 text-white\" width=\"12\" height=\"6\" viewBox=\"0 0 12 6\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M11 1L9.25269 2.76297C7.85925 4.1689 7.16253 4.87187 6.31333 4.98011C6.10527 5.00663 5.89473 5.00663 5.68667 4.98011C4.83748 4.87187 4.14075 4.1689 2.74731 2.76297L1 1\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/>\n<\/\n<\/svg>                      <\/div>\n                    <\/button>\n                    <div x-show=\"open == 3\" x-collapse >\n                      <ul class=\"mb-6 mt-2\">\n                                                <li class=\"\">\n                          <button\n                            id=\"3_subitem_419\"\n                            x-on:click=\"getFaq(419, '3_subitem_419')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"419\">\n                                    <span>Secard<\/span>\n                        <\/button>\n                        <\/li>\n                                                <li class=\"\">\n                          <button\n                            id=\"3_subitem_420\"\n                            x-on:click=\"getFaq(420, '3_subitem_420')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"420\">\n                                    <span>Ultrys<\/span>\n                        <\/button>\n                        <\/li>\n                                                <li class=\"\">\n                          <button\n                            id=\"3_subitem_421\"\n                            x-on:click=\"getFaq(421, '3_subitem_421')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"421\">\n                                    <span>Swedge<\/span>\n                        <\/button>\n                        <\/li>\n                                                <li class=\"\">\n                          <button\n                            id=\"3_subitem_422\"\n                            x-on:click=\"getFaq(422, '3_subitem_422')\"\n                            class=\"text-[15px] py-2 font-normal hover:bg-gradient-1 hover:bg-clip-text inline-flex cursor-pointer hover:text-transparent pl-3 faq-button\n                                  [&#038;.active]:text-transparent\n                                  [&#038;.active]:bg-gradient-1\n                                  [&#038;.active]:bg-clip-text\n                                  \" data-id=\"422\">\n                                    <span>OSPD Pro<\/span>\n                        <\/button>\n                        <\/li>\n                                              <\/ul>\n                    <\/div>\n                  <\/li>\n                                  <li class=\"py-2\">\n                    <button\n                      id=\"4_item_430\"\n                      class=\"font-medium flex w-full justify-between text-base\n                        [&#038;.active]:text-transparent\n                        [&#038;.active]:bg-gradient-1\n                        [&#038;.active]:bg-clip-text\n                        faq-button\n                      \"\n                      x-on:click=\"open = open == 4 ? null : 4; getFaq(430, '4_item_430')\"\n                      x-bind:aria-expanded=\"open\" x-bind:aria-controls=\"'faq-' + 4\"\n                      data-id=\"430\"\n                      >\n                      Techno 125 KHz\n                      <div x-bind:class=\"open == 4 ? 'rotate-180' : ''\" class=\"transition-transform duration-300 ease-in-out\">\n                        <svg class=\"w-4 h-4 text-white\" width=\"12\" height=\"6\" viewBox=\"0 0 12 6\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M11 1L9.25269 2.76297C7.85925 4.1689 7.16253 4.87187 6.31333 4.98011C6.10527 5.00663 5.89473 5.00663 5.68667 4.98011C4.83748 4.87187 4.14075 4.1689 2.74731 2.76297L1 1\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/>\n<\/\n<\/svg>                      <\/div>\n                    <\/button>\n                    <div x-show=\"open == 4\" x-collapse >\n                      <ul class=\"mb-6 mt-2\">\n                                              <\/ul>\n                    <\/div>\n                  <\/li>\n                                  <li class=\"py-2\">\n                    <button\n                      id=\"5_item_431\"\n                      class=\"font-medium flex w-full justify-between text-base\n                        [&#038;.active]:text-transparent\n                        [&#038;.active]:bg-gradient-1\n                        [&#038;.active]:bg-clip-text\n                        faq-button\n                      \"\n                      x-on:click=\"open = open == 5 ? null : 5; getFaq(431, '5_item_431')\"\n                      x-bind:aria-expanded=\"open\" x-bind:aria-controls=\"'faq-' + 5\"\n                      data-id=\"431\"\n                      >\n                      Travailler avec STid\n                      <div x-bind:class=\"open == 5 ? 'rotate-180' : ''\" class=\"transition-transform duration-300 ease-in-out\">\n                        <svg class=\"w-4 h-4 text-white\" width=\"12\" height=\"6\" viewBox=\"0 0 12 6\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path id=\"Vector\" d=\"M11 1L9.25269 2.76297C7.85925 4.1689 7.16253 4.87187 6.31333 4.98011C6.10527 5.00663 5.89473 5.00663 5.68667 4.98011C4.83748 4.87187 4.14075 4.1689 2.74731 2.76297L1 1\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\/>\n<\/\n<\/svg>                      <\/div>\n                    <\/button>\n                    <div x-show=\"open == 5\" x-collapse >\n                      <ul class=\"mb-6 mt-2\">\n                                              <\/ul>\n                    <\/div>\n                  <\/li>\n                                          <\/ul>\n\n          <\/div>\n        <\/div>\n\n        <div class=\"md:col-span-8 p-4 md:p-6 transition-opacity duration-150\" :class=\"{'opacity-10': loading}\">\n            <h2 class=\"text-title-lg font-heading font-extrabold sticky pt-4 pb-8 z-20 bg-gradient-to-b from-white from-30% via-white to-transparent top-6\" x-text=\"title\"><\/h2>\n            <div class=\"mb-8 [&amp;&gt;p]:mb-6\" x-html=\"content\"><\/div>\n        <\/div>\n    <\/div>\n  <\/div>\n\n\n<div class=\"align wp-block-bounce-faqs-cards\" style=\"\">\n  <div class=\"container container py-8 md:py-24\">\n\n        <div class=\"grid grid-cols-1 md:grid-cols-2 lg:grid-cols-2 gap-8 md:gap-12\">\n    \n          <div class=\"bg-gray-extralight flex flex-col justify-center px-10 py-20 text-center items-center rounded-4xl md:rounded-[40px] relative overflow-hidden text-black\">\n                <div class=\"absolute inset-0\">\n          <img decoding=\"async\" width=\"648\" height=\"452\" src=\"https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/07\/frame321315744.png\" class=\"w-full h-full object-cover\" alt=\"\" srcset=\"https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/07\/frame321315744.png 648w, https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/07\/frame321315744-300x209.png 300w\" sizes=\"(max-width: 648px) 100vw, 648px\" \/>\n        <\/div>\n                        <div class=\"absolute inset-0 bg-white opacity-50\"><\/div>\n                <h3 class=\"relative text-title-base font-heading uppercase text-center font-bold mb-4\">SERVICE APR\u00c8S-VENTE<\/h3>\n        <p class=\"relative\">Acc\u00e9dez \u00e0 tout ce dont vous avez besoin pour le support apr\u00e8s-vente.\r\nT\u00e9l\u00e9chargez nos conditions g\u00e9n\u00e9rales et contactez notre \u00e9quipe pour toute demande de maintenance, r\u00e9paration ou retour.<\/p>\n        <div class=\"relative mt-auto pt-8\">\n        <div class=\" flex gap-8 flex-wrap items-center\">\n          <div class=\"\">\n                  <a class=\"whitespace-nowrap truncate text-ellipsis overflow-hidden items-center gap-2 cursor-pointer rounded-full transition-all duration-200 text-base md:text-lg inline-flex flex-row-reverse px-4 py-3 md:py-5 md:px-6 bg-black border-2 text-white hover:bg-white hover:text-black hover:border-2 border-black\" href=https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2026\/01\/politique-garantie-stid_2025_fr_v5-00-1.pdf  >\n  <span class=\"\">\n    T\u00e9l\u00e9charger la politique RMA\n  <\/span>\n      <svg class=\"fill-current w-5 h-5\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"noner\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M7.21783 20.9384L7.1005 21.6792H7.1005L7.21783 20.9384ZM3.06156 16.7822L3.80232 16.6648L3.06156 16.7822ZM20.9384 16.7822L21.6792 16.8995V16.8995L20.9384 16.7822ZM16.7822 20.9384L16.8995 21.6792H16.8995L16.7822 20.9384ZM20.6 10.5496C20.3513 10.2184 19.8811 10.1516 19.5499 10.4003C19.2187 10.6491 19.1519 11.1192 19.4007 11.4504L20.6 10.5496ZM4.59931 11.4504C4.84808 11.1192 4.78126 10.6491 4.45007 10.4003C4.11888 10.1516 3.64873 10.2184 3.39996 10.5496L4.59931 11.4504ZM12.75 3C12.75 2.58579 12.4142 2.25 12 2.25C11.5858 2.25 11.25 2.58579 11.25 3H12.75ZM8.58768 12.534C8.33033 12.2095 7.8586 12.155 7.53403 12.4123C7.20946 12.6697 7.15497 13.1414 7.41232 13.466L8.58768 12.534ZM9.39785 14.763L8.81016 15.2289L9.39785 14.763ZM14.6022 14.763L14.0145 14.297L14.6022 14.763ZM16.5877 13.466C16.845 13.1414 16.7905 12.6697 16.466 12.4123C16.1414 12.155 15.6697 12.2095 15.4123 12.534L16.5877 13.466ZM11.7493 16.9801L11.6313 17.7208L11.6313 17.7208L11.7493 16.9801ZM12.2507 16.9801L12.3687 17.7208L12.3687 17.7208L12.2507 16.9801ZM20.25 14V15H21.75V14H20.25ZM15 20.25H9V21.75H15V20.25ZM3.75 15V14H2.25V15H3.75ZM9 20.25C8.04233 20.25 7.65082 20.2477 7.33515 20.1977L7.1005 21.6792C7.56216 21.7523 8.09965 21.75 9 21.75V20.25ZM2.25 15C2.25 15.9003 2.24767 16.4378 2.32079 16.8995L3.80232 16.6648C3.75233 16.3492 3.75 15.9577 3.75 15H2.25ZM7.33515 20.1977C5.51661 19.9096 4.09035 18.4834 3.80232 16.6648L2.32079 16.8995C2.71048 19.3599 4.64012 21.2895 7.1005 21.6792L7.33515 20.1977ZM20.25 15C20.25 15.9577 20.2477 16.3492 20.1977 16.6648L21.6792 16.8995C21.7523 16.4378 21.75 15.9003 21.75 15H20.25ZM15 21.75C15.9003 21.75 16.4378 21.7523 16.8995 21.6792L16.6648 20.1977C16.3492 20.2477 15.9577 20.25 15 20.25V21.75ZM20.1977 16.6648C19.9096 18.4834 18.4834 19.9096 16.6648 20.1977L16.8995 21.6792C19.3599 21.2895 21.2895 19.3599 21.6792 16.8995L20.1977 16.6648ZM21.75 14C21.75 12.7064 21.3219 11.5106 20.6 10.5496L19.4007 11.4504C19.9342 12.1607 20.25 13.0424 20.25 14H21.75ZM3.75 14C3.75 13.0424 4.06583 12.1607 4.59931 11.4504L3.39996 10.5496C2.67806 11.5106 2.25 12.7064 2.25 14H3.75ZM11.25 3V16H12.75V3H11.25ZM7.41232 13.466L8.81016 15.2289L9.98553 14.297L8.58768 12.534L7.41232 13.466ZM15.1898 15.2289L16.5877 13.466L15.4123 12.534L14.0145 14.297L15.1898 15.2289ZM8.81016 15.2289C9.35616 15.9176 9.80475 16.4852 10.2055 16.8875C10.6096 17.2932 11.0582 17.6294 11.6313 17.7208L11.8673 16.2395C11.7612 16.2225 11.5913 16.1532 11.2682 15.8289C10.9418 15.5012 10.5543 15.0143 9.98553 14.297L8.81016 15.2289ZM14.0145 14.297C13.4457 15.0143 13.0582 15.5012 12.7318 15.8289C12.4087 16.1532 12.2388 16.2225 12.1327 16.2395L12.3687 17.7208C12.9418 17.6294 13.3904 17.2932 13.7945 16.8875C14.1953 16.4852 14.6438 15.9175 15.1898 15.2289L14.0145 14.297ZM11.6313 17.7208C11.7534 17.7402 11.8766 17.75 12 17.75V16.25C11.9559 16.25 11.9117 16.2465 11.8673 16.2395L11.6313 17.7208ZM12 17.75C12.1234 17.75 12.2466 17.7402 12.3687 17.7208L12.1327 16.2395C12.0883 16.2465 12.0441 16.25 12 16.25V17.75ZM11.25 16V17H12.75V16H11.25Z\" fill=\"currentColor\"\/>\n<\/svg>  <\/a>\n              <\/div>\n          <div class=\"\">\n                  <a class=\"whitespace-nowrap truncate text-ellipsis overflow-hidden items-center gap-2 cursor-pointer rounded-full transition-all duration-200 text-base md:text-lg inline-flex flex-row-reverse px-4 py-3 md:py-5 md:px-6 outline-black outline outline-1 hover:outline-2 text-black\" href=https:\/\/stid-security.marsatworkdot.com\/fr\/formulaires-contact\/contact-service-client\/   target=\"_blank\" >\n  <span class=\"\">\n    Nous contacter\n  <\/span>\n  <\/a>\n              <\/div>\n      <\/div>\n        <\/div>\n      <\/div>\n          <div class=\"bg-gray-extralight flex flex-col justify-center px-10 py-20 text-center items-center rounded-4xl md:rounded-[40px] relative overflow-hidden text-white\">\n                <div class=\"absolute inset-0\">\n          <img decoding=\"async\" width=\"648\" height=\"452\" src=\"https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/07\/frame321315745.png\" class=\"w-full h-full object-cover\" alt=\"\" srcset=\"https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/07\/frame321315745.png 648w, https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/07\/frame321315745-300x209.png 300w\" sizes=\"(max-width: 648px) 100vw, 648px\" \/>\n        <\/div>\n                        <div class=\"absolute inset-0 bg-black opacity-50\"><\/div>\n                <h3 class=\"relative text-title-base font-heading uppercase text-center font-bold mb-4\">VOUS NE TROUVEZ PAS DE REPONSE A VOTRE QUESTION ?<\/h3>\n        <p class=\"relative\">Si vous n\u2019avez pas trouv\u00e9 la r\u00e9ponse dans nos ressources, vous pouvez ouvrir un ticket de support. Merci de fournir un maximum de d\u00e9tails pour que nous puissions vous aider efficacement.<\/p>\n        <div class=\"relative mt-auto pt-8\">\n        <div class=\" flex gap-8 flex-wrap items-center\">\n          <div class=\"\">\n                  <a class=\"whitespace-nowrap truncate text-ellipsis overflow-hidden items-center gap-2 cursor-pointer rounded-full transition-all duration-200 text-base md:text-lg inline-flex flex-row-reverse px-4 py-3 md:py-5 md:px-6 outline-white outline outline-1 hover:outline-2 text-white\" href=https:\/\/stid-security.marsatworkdot.com\/fr\/formulaires-contact\/contact-service-client\/   target=\"_blank\" >\n  <span class=\"\">\n    Ouvrir un ticket\n  <\/span>\n  <\/a>\n              <\/div>\n      <\/div>\n        <\/div>\n      <\/div>\n      <\/div>\n<\/div>\n\n\n<div class=\"wp-block-cross-nav\" style=\"\">\n  <div class=\"relative py-14 md:py-28 container bg-gray-extralight\">\n          <h2 class=\"text-center text-title-lg font-heading font-extrabold uppercase mb-8 md:mb-16\"> Notre offre<\/h2>\n    \n          <div class=\"flex lg:justify-center overflow-x-scroll gap-5 lg:gap-12 snap-x snap-mandatory md:overflow-auto xl:gap-16\">\n                  <div class=\"rounded-[40px] bg-white snap-center p-6 mb-6 w-full max-w-[90%] shrink-0 lg:shrink lg:max-w-[416px] h-auto flex flex-col relative\">\n          <div class=\"aspect-video relative mb-6\">\n    <img decoding=\"async\" width=\"757\" height=\"598\" src=\"https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/06\/intro-cred-custo.png\" class=\"object-cover rounded-2xl w-full h-full\" alt=\"\" srcset=\"https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/06\/intro-cred-custo.png 757w, https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/06\/intro-cred-custo-300x237.png 300w\" sizes=\"(max-width: 757px) 100vw, 757px\" \/>\n    <\/div>\n  \n  <div class=\"flex flex-col items-center h-full\">\n          <h3 class=\"text-title-base font-heading uppercase text-center font-bold mb-4\">Identifiants<\/h3>\n    \n          <div class=\"md:text-[18px] text-center mb-4\">\n        STid propose une large gamme de moyens d\u2019identification, incluant des cartes RFID telles que MIFARE\u00ae DESFire\u00ae EV3 (mono-fr\u00e9quence ou bi-fr\u00e9quence), des porte-cl\u00e9s, des tags pare-brise, des \u00e9tiquettes, des bracelets et des cartes virtuelles sur smartphone via Bluetooth et NFC.\n      <\/div>\n    \n          <div class=\"mt-auto\">\n        <a class=\"whitespace-nowrap truncate text-ellipsis overflow-hidden items-center gap-2 cursor-pointer rounded-full transition-all duration-200 text-base md:text-lg inline-flex flex-row-reverse px-4 py-3 md:py-5 md:px-6 outline-black outline outline-1 hover:outline-2 text-black after:absolute after:inset-0\" href=https:\/\/stid-security.marsatworkdot.com\/our-products\/credentials\/  >\n  <span class=\"\">\n    En savoir plus\n  <\/span>\n  <\/a>\n      <\/div>\n      <\/div>\n\n  \n<\/div>\n                  <div class=\"rounded-[40px] bg-white snap-center p-6 mb-6 w-full max-w-[90%] shrink-0 lg:shrink lg:max-w-[416px] h-auto flex flex-col relative\">\n          <div class=\"aspect-video relative mb-6\">\n    <img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/07\/readers_generiques-1024x1024.png\" class=\"object-cover rounded-2xl w-full h-full\" alt=\"\" srcset=\"https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/07\/readers_generiques-1024x1024.png 1024w, https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/07\/readers_generiques-300x300.png 300w, https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/07\/readers_generiques-150x150.png 150w, https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/07\/readers_generiques-768x768.png 768w, https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/07\/readers_generiques.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\n    <\/div>\n  \n  <div class=\"flex flex-col items-center h-full\">\n          <h3 class=\"text-title-base font-heading uppercase text-center font-bold mb-4\">Lecteurs<\/h3>\n    \n          <div class=\"md:text-[18px] text-center mb-4\">\n        Pour l\u2019identification des personnes, des v\u00e9hicules ou des deux, nos lecteurs HF et UHF s\u00e9curisent tous vos points d\u2019acc\u00e8s, du parking aux data center les plus sensibles.\n      <\/div>\n    \n          <div class=\"mt-auto\">\n        <a class=\"whitespace-nowrap truncate text-ellipsis overflow-hidden items-center gap-2 cursor-pointer rounded-full transition-all duration-200 text-base md:text-lg inline-flex flex-row-reverse px-4 py-3 md:py-5 md:px-6 outline-black outline outline-1 hover:outline-2 text-black after:absolute after:inset-0\" href=https:\/\/stid-security.marsatworkdot.com\/our-products\/readers\/  >\n  <span class=\"\">\n    En savoir plus\n  <\/span>\n  <\/a>\n      <\/div>\n      <\/div>\n\n  \n<\/div>\n                  <div class=\"rounded-[40px] bg-white snap-center p-6 mb-6 w-full max-w-[90%] shrink-0 lg:shrink lg:max-w-[416px] h-auto flex flex-col relative\">\n          <div class=\"aspect-video relative mb-6\">\n    <img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/05\/smart-interfaces-generique-1024x1024.png\" class=\"object-cover rounded-2xl w-full h-full\" alt=\"\" srcset=\"https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/05\/smart-interfaces-generique-1024x1024.png 1024w, https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/05\/smart-interfaces-generique-300x300.png 300w, https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/05\/smart-interfaces-generique-150x150.png 150w, https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/05\/smart-interfaces-generique-768x768.png 768w, https:\/\/stid-security.marsatworkdot.com\/app\/uploads\/2025\/05\/smart-interfaces-generique.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\n    <\/div>\n  \n  <div class=\"flex flex-col items-center h-full\">\n          <h3 class=\"text-title-base font-heading uppercase text-center font-bold mb-4\">Interfaces intelligentes<\/h3>\n    \n          <div class=\"md:text-[18px] text-center mb-4\">\n        D\u00e9couvrez nos produits et solutions con\u00e7us pour une int\u00e9gration compl\u00e8te et fluide. Nos syst\u00e8mes enti\u00e8rement int\u00e9gr\u00e9s connectent votre contr\u00f4le d\u2019acc\u00e8s \u00e0 d\u2019autres applications et infrastructures, pour une gestion centralis\u00e9e et simplifi\u00e9e.\n      <\/div>\n    \n          <div class=\"mt-auto\">\n        <a class=\"whitespace-nowrap truncate text-ellipsis overflow-hidden items-center gap-2 cursor-pointer rounded-full transition-all duration-200 text-base md:text-lg inline-flex flex-row-reverse px-4 py-3 md:py-5 md:px-6 outline-black outline outline-1 hover:outline-2 text-black after:absolute after:inset-0\" href=https:\/\/stid-security.marsatworkdot.com\/our-products\/smart-interfaces\/  >\n  <span class=\"\">\n    En savoir plus\n  <\/span>\n  <\/a>\n      <\/div>\n      <\/div>\n\n  \n<\/div>\n              <\/div>\n      <\/div>\n<\/div>\n\n\n<div class=\"align wp-block-bounce-faqs-cards\" style=\"\">\n  <div class=\"container container py-8 md:py-24\">\n\n      <div class=\"text-center max-w-[800px] mx-auto 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